Shipping policy

Order Processing:

We aim to process all orders within 1-3 business days.

Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.

Shipping Time:

Our shipping time is generally 7-10 business days for the United States and 7-15 business days for International Countries.

There are some factors affecting shipping that are beyond our control, including:

- Weather conditions

- Holiday seasons

- Errors by the shipping company

Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.

Taxes and Duties:

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

Important: Luxe Moda cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

Order Cancellation:

If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.

Contact Us

Should you have any questions please email us at shopluxemoda@gmail.com

You can track your order at any time by clicking the Track Order on our website. Please note that tracking updates may pause briefly while packages move between carriers or pass through customs.

Yes, we ship to many international destinations. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

At Luxe Moda, we’re currently handling a high volume of orders. Order processing will occur within 1–3 business days.

Orders may be changed or canceled within a limited window after purchase. Once an order has entered fulfillment or shipped, changes are no longer possible. In certain cases, a restocking and/or processing fee may apply depending on the status of the order.

Yes, we offer free shipping on orders over $100. Shipping costs for orders below this amount will be calculated and displayed at checkout.

You can reach our support team via email through our Contact page. We aim to respond within 24–48 business hours.

If your order arrives damaged or you receive the wrong item, please contact our support team with your order number and photos of the item and packaging so we can assist you promptly.

Refunds are issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on your payment provider.