Privacy policy

This Privacy Policy describes how Luxe Moda (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from shopluxemoda.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email

  • Order information including billing address, shipping address, payment confirmation

  • Account credentials (username, password, security questions)

  • Customer support details from communications with us

Some features may require this information to function.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data") through cookies and similar technologies. Usage Data may include:

  • Device type

  • Browser details

  • Network and IP information

  • How you interact with the Site

Information We Obtain from Third Parties

We may receive information about you from vendors or service providers who collect data on our behalf:

  • Shopify (or other eCommerce platform you use)

  • Payment processors (e.g. Stripe, PayPal)

  • Marketing and advertising partners

Any third-party data we collect will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services: We use your information to:

  • Process and fulfill orders

  • Send updates about your account or order

  • Manage account and facilitate returns/exchanges

  • Integrate with third-party services like Shopify

Marketing and Advertising: To:

  • Send you promotional messages via email, text, or postal mail

  • Tailor ads based on browsing or purchase behavior

Security and Fraud Prevention: To:

  • Detect and investigate suspicious activity

  • Safeguard your account credentials

Service Improvement and Communication: To:

  • Provide customer support

  • Gather feedback

  • Improve our products and services

Cookies

We use cookies and similar technologies to:

  • Improve your shopping experience

  • Analyze site traffic

  • Serve relevant ads

You can manage cookie preferences via your browser settings. More about Shopify-related cookies: https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and service providers (e.g., IT, logistics, customer support)

  • Business and marketing partners

  • Affiliates or subsidiaries within our corporate group

  • Legal or government authorities, if required

  • In connection with a business transaction (e.g., merger or sale)

Disclosed Categories (Last 12 Months):

  • Identifiers (name, email, address)

  • Commercial info (purchases, returns)

  • Internet/network activity (site usage)

  • Geolocation data

Shared with:

  • Marketing & business partners

  • Vendors/service providers

  • Affiliates

Third Party Links

Links to third-party sites (e.g., social media, partners) may appear on our Site. We are not responsible for the privacy practices of other platforms. Review their policies separately.

Children's Data

Our Services are not intended for children under 16. If we become aware of such data being collected, we will delete it promptly.

Security & Retention

We use secure methods to protect your data, but no system is 100% secure. Retention time depends on:

  • Account activity

  • Legal obligations

  • Customer service needs

Your Rights Depending on your location (e.g., US, EU/EEA), you may be entitled to:

  • Access your personal information

  • Correct or delete data

  • Withdraw consent

  • Request portability of your data

  • Opt-out of marketing and data sales

  • Appeal decisions or file complaints

Contact us to exercise these rights.

Complaints

If you're not satisfied with how we handle your data, contact us or your regional data protection authority.

International Users

Your data may be transferred to and processed outside your country. We follow appropriate legal standards for international transfers.

Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, contact us at:

Email: shopluxemoda@gmail.com


 

You can track your order at any time by clicking the Track Order on our website. Please note that tracking updates may pause briefly while packages move between carriers or pass through customs.

Yes, we ship to many international destinations. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

At Luxe Moda, we’re currently handling a high volume of orders. Order processing will occur within 1–3 business days.

Orders may be changed or canceled within a limited window after purchase. Once an order has entered fulfillment or shipped, changes are no longer possible. In certain cases, a restocking and/or processing fee may apply depending on the status of the order.

Yes, we offer free shipping on orders over $100. Shipping costs for orders below this amount will be calculated and displayed at checkout.

You can reach our support team via email through our Contact page. We aim to respond within 24–48 business hours.

If your order arrives damaged or you receive the wrong item, please contact our support team with your order number and photos of the item and packaging so we can assist you promptly.

Refunds are issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on your payment provider.