Refund Policy

At Luxe Moda, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. 

Returns

We accept returns on eligible items within 14 days of delivery. To qualify for a return, items must be unused, unworn, and returned in their original condition and packaging.

Please note that certain items may be non-returnable for hygiene or final sale reasons.

To start a return, please contact us directly at shopluxemoda@gmail.com with your order number and reason for returning.

Return Shipping

Customers are responsible for return shipping costs. 

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to your original payment method. 

Please allow 5-10 business days for your refund to appear depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at shopluxemoda@gmail.com with your order number and photos of the item so we assist as quickly as possible. 

Contact

For any questions regarding returns or refunds, please contact us at:

shopluxemoda@gmail.com

You can track your order at any time by clicking the Track Order on our website. Please note that tracking updates may pause briefly while packages move between carriers or pass through customs.

Yes, we ship to many international destinations. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

At Luxe Moda, we’re currently handling a high volume of orders. Order processing will occur within 1–3 business days.

Orders may be changed or canceled within a limited window after purchase. Once an order has entered fulfillment or shipped, changes are no longer possible. In certain cases, a restocking and/or processing fee may apply depending on the status of the order.

Yes, we offer free shipping on orders over $100. Shipping costs for orders below this amount will be calculated and displayed at checkout.

You can reach our support team via email through our Contact page. We aim to respond within 24–48 business hours.

If your order arrives damaged or you receive the wrong item, please contact our support team with your order number and photos of the item and packaging so we can assist you promptly.

Refunds are issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on your payment provider.